Returns and Exchanges

Address Requirements

If you entered the wrong address when purchasing, please contact our customer service immediately by re-entering your full address and your order number #POP at: info@popunderwear.com

Once an order is processed, the shipping address cannot be redirected/modified, you will need to contact Purolator with your tracking number to redirect your package.

Order tracking

As soon as your order is shipped, you will receive a confirmation email that will contain your tracking number. Please note that your tracking number will be activated when the carrier has picked up your package at our facility.

Order modifications

No changes can be made by our customer service.

However, if you made a mistake in your order, you can immediately place another one with the correct items and we will cancel your old order free of charge.

Returns and Exchange Policy

If you wish to return a product, the following conditions apply:

Panties are not exchangeable.

the item must be unworn, unaltered and unwashed (please do not wear perfume or deodorant when trying on your item, as soiled clothing will not be accepted)

If a product is not suitable, we will be happy to exchange it for a credit usable on our website for the value of your purchase.

The following items are final sale and are not eligible for returns:

the panties

Gift cards are non-refundable

Return Instructions

To return an item, follow the steps below:

Please write an email to our customer service at: info@popunderwear.com with the subject line: Exchange and your order number #POP
In the email, tell us your name and what you would like to exchange

After receiving approval from customer service, please send your item
by writing your name and what you wish to exchange inside your package.
*The package will be shipped at your expense, with the carrier of your choice to the following address:

Pop Underwear

55 rue Louvain Ouest,
Office 360-07
Montreal, Qc
H2N 1A4

*Due to the success of our collections, we cannot guarantee the availability of the item at the time of your request. In this case, our standard return policy applies.

Refund

Shipping charges are non-refundable

No refund is possible, a credit for the value of your purchase will be made.

Pop underwear credit has no expiration date

Promo code

If you have a promo code, please enter it in the box provided during your purchase.

Once the order has been paid, it is unfortunately no longer possible to add a promo code.