Returns and Exchanges
Address Requirements
Order tracking
As soon as your order is shipped, you will receive a confirmation email that will contain your tracking number. Please note that your tracking number will be activated when the carrier has picked up your package at our facility.
Order modifications
No changes can be made by our customer service.
However, if you made a mistake in your order, you can immediately place another one with the correct items and we will cancel your old order free of charge.
Returns and Exchange Policy
If you wish to return a product, the following conditions apply:
The following items are final sale and are not eligible for returns:
Return Instructions
To return an item, follow the steps below:
Please write an email to our customer service at: info@popunderwear.com with the subject line: Exchange and your order number #POPIn the email, tell us your name and what you would like to exchange
by writing your name and what you wish to exchange inside your package.
*The package will be shipped at your expense, with the carrier of your choice to the following address:
Pop Underwear
55 rue Louvain Ouest,
Office 360-07
Montreal, Qc
H2N 1A4
*Due to the success of our collections, we cannot guarantee the availability of the item at the time of your request. In this case, our standard return policy applies.