As soon as your order ships

01 /

Orders with tracking

You'll receive a confirmation email with your tracking number. This number becomes active as soon as the carrier picks up your package from our warehouse.

02 /

Orders without tracking

You'll receive an email confirmation. Untracked packages are shipped by stamp via Canada Post.

Rates & delivery times

Fees vary based on your destination and order total — shipping is free starting at $120 within Canada and $150 USD to the US. Processing time (getting your order ready) is separate from delivery time (transit to you).

Tracked shipping

Canada
Rate
Free from $120
$6.50 for orders from $21.01 to $119.99
$12 for orders of $21 or less
Processing
3 business days after your purchase
Delivery
2 to 3 business days in Quebec and Ontario · 4 to 5 business days elsewhere in Canada

Untracked shipping

Canada
Rate
$2 — orders of $21 or less only, by stamp via Canada Post
Processing
3 business days after your purchase
Delivery
10 to 15 business days depending on your area

United States

With tracking
Rate
Free from $150 USD, otherwise $6.50 USD
Processing
3 business days — tracking active 24 to 48 hrs after the confirmation email
Delivery
10 to 15 business days

International

Standard
Rate
$20
Processing
3 business days after your purchase
Delivery
10 to 15 business days depending on your area

🏷️ Rates may change without notice depending on current promotions.

📅 Longer delays should be expected around holidays, peak shopping periods (Black Friday, Boxing Day), and the holiday season. Events outside our control may also extend these delays.

Track your package

With your tracking number in hand, contact the carrier directly — they'll be able to tell you exactly where your package is.

📦 Carrier can't locate your package (very rare)? Email us at info@popunderwear.com and we'll take care of the rest with you.

Wrong order or wrong item?

Received the wrong item? Email us at info@popunderwear.com and include:

  • ✓ Your name
  • ✓ Your order number
  • ✓ A brief summary of the situation

✋ Don't send anything back before hearing from us. If we need you to return the item you received by mistake, we'll confirm that by email.